At L’orsobruno U.S., we understand the importance of receiving your order in a timely manner. That's why we strive to provide efficient and reliable shipping services for all our customers.

Here are some important details about our shipping policy:

Processing Time: Once your order is placed, please allow 1-2 business days for processing. During peak seasons or promotional periods, processing time may be slightly longer.

Shipping Methods: We offer standard shipping and expedited shipping options for your convenience. Standard shipping typically takes 3-5 business days, while expedited shipping takes 1-2 business days. Please note that these timeframes are estimates and may vary depending on your location.

Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as your location. The exact shipping cost will be displayed at checkout before you complete your purchase.

Tracking Your Order: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

International Shipping: Currently, we only offer shipping within the United States. We apologize for any inconvenience this may cause and hope to expand our shipping services internationally in the future.

Order Changes or Cancellations: If you need to make any changes or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes or cancellations.

Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please reach out to our customer support team. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.

If you have any further questions or concerns about our shipping policy, please don't hesitate to contact us. We are here to assist you and provide the best possible shopping experience for you and your little ones.